Able Building Maintenance
Quality
Able management will select project managers and supervisors based on their ability to benchmark the cleaning practices at a given facility and to take action using the best practices. By analyzing the benchmarking information and improving the processes to clean the location, we will attain the high level of quality required within that contract.
At Able Building Maintenance, we believe that service is our greatest asset. Competitive pricing has undoubtedly been a major factor in allowing us to become one of the leaders in the janitorial industry; however, it is our service and follow-up that has enabled our company to compete and grow. Over and above researching and employing the newest technologies in conjunction with having the finest trained and qualified supervisory staff for our customers, we understand that a consistent quality control program is imperative.
Inspections are conducted and uploaded by Able executives, operations staff, forepersons, and supervisors.
Able Building Maintenance's management team will perform scheduled formal inspections of the premises for the purpose of providing assistance in monitoring the level of quality at the site.
At Able Building Maintenance, quality control is an internal requirement for our company as well as for our clients' companies. Our managers and supervisors utilize a variety of reporting techniques that deal specifically with quality control.
The following information is customized per the requirements of the customer. Able Building Maintenance has been successful at meeting and exceeding the needs of our customers in regards to management, productivity, quality control, and inspection data. Please review the following examples.
Management Descriptions
Based on the scope of each project, our management team could visit the site daily for the following reasons:
- to conduct performance audits of employee work stations
- to conduct performance audits of each supervisor
- to conduct performance audits of the project supervisor
- to share written audits with customer management and vice presidents as an internal Able requirement
- to discuss policy and productivity requirements
- to ensure that customer goals are being met
Financial Information
Financial data comes in a variety of forms. Our accounting department works with every client to customize financial
information requests.
Productivity Information
At Able Building Maintenance, productivity is measured using a points system so that progress can be monitored and shared with both the customer and the employee. Our management team is focused on ensuring that the performance of our employees meets or exceeds the requirements set forth by our customer.
Inspection Data
Data is a critical component for both Able and our customers. By analyzing the data we are able to examine:
- Budgets and possible savings
- Productivity
- Work quality
- Time studies
- Skill and ability
- Training
- Goals
- Management effectiveness
- Supervisory follow through
Our ability to promote customer satisfaction throughout an organization is very important. Another way we promote customer satisfaction is through Quarterly Business Reviews.